Securus Technologies Wins at 11th Annual Stevie Awards
Securus Technologies is one of the leading providers for criminal justice and civil technology services for public safety, corrections, monitoring and investigation facilities. The company recently announced that it has received the Gold Stevie Award for Best Customer Service Training. The event was held on February 24 in Las Vegas at Caesar’s Palace. Over 650 business executives attended the event.
The Stevie Awards is in its 11th year and is one of the top honors for companies and professionals in business development and customer service. The awards also recognize sales professionals and contact centers. The Stevie Award organizes many of the leading business award programs around the world, including the International Business Award and the American Business Award.
There are over 75 members involved in the award selection process for the Gold, Silver and Bronze Stevie Awards. Final judging took place in February shortly before the awards.
Danny de Hoyos, the senior vice president of operations for Securus, stated that it was an honor to receive the Stevie Award. He also shares that Securus has made significant strides to maintain great customer service.
The Securus training team was recognized for displaying empathy to customers and resolving customer issues during the first call. de Hoyos says that employee training is definitely paying off, and that Securus is continually working to meet the needs of consumers in a professional and friendly manner.